服務支援
  • 保固服務
  • 保固合約
  • 本保固合約,僅適用於台灣地區購買之青雲產品,如有與現有保固期限不同者,依當時所提供之保固條件為準。
  • 本公司產品之保固,自青雲特約經銷商出售日起算,並以發票、收據等銷售憑證所記載日期為準,消費者應妥善保存以維權益。
  • 各類產品之保固期限辨識,依本公司保固標籤為依歸。經銷商自行提供或出售之保固,由該經銷商處理。
  • 同業分銷,轉銷之產品,其保固起算日,仍依第二條認定。
  • 產品上無青雲標籤或序號者,或序號與產品不符者及難以辨識時,恕不提供保固或售後服務。
  • 消費者自購買產品七日內,發生產品不良或故障時,(除第十一條所列情形外)得憑銷售憑證,並備齊配件,以原箱包裝,向原經銷商更換新品,逾期則以維修方式處理。
  • 產品送修時,請以原廠包材或適當材料(如紙箱,氣泡袋或保麗龍等)包裝,如係因包裝不當導致運送中發生之損壞,本公司恕不提供保固。
  • 保固期內送修之產品,若無法修復時,本公司得更換良品或替代品。
  • 產品因下列之原因而導致損壞,不在保固範圍:
    (1) 天災,意外,或人為疏忽 (6) 私自拆解結構
    (2) 違反產品手冊之使用提示 (7) 非正常使用
    (3) 組裝不當 (8) 線路或零件氧化
    (4) 使用未經認可之配件 (9) 當做測試設備使用(如RAM,VGA,USB測試)
    (5) 超出允許使用之環境  
  • 隨機附贈之耗材,贈品及包材等均不在保固範圍之列。
◆ 本條款(V1.0)自2007.10.12公告施行
本公司保有增刪、修改及解釋保固合約之權利,並於本公司之網頁上公告後生效。
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  • 維修價目表
保固情況 狀況 價格(含稅&檢測)
保固內 基本檢測(全板檢測正常、更新BIOS) 免費
一般維修(更換零件、更新BIOS) 免費
當做測試設備使用(如RAM,VGA,MB測試) NT$800
保固外 基本檢測(全板檢測正常、更新BIOS) NT$200
一般維修(更換零件、含基本檢測) NT$700
零件停產無零件維修 無法維修原件退還
顯示卡/主機板 晶片組損壞 按照晶片組另做報價
不限 DIY PC 拆組裝 NT$500
電容損壞更換 保內免費 保外NT$200 (#5)
  • 檢測費用為超過保固期間,經青雲維修中心測試後,測試正常或客戶決定不維修所收取之工資。
  • 青雲維修中心收費一律開立發票,如需開立抬頭&統一編號請者先告知服務人員; 開立之發票內容若有錯誤,敬請您於7日之內聯繫。
  • 過保固期收費之維修品,相同問題點提供3個月保固期,建議您維修費用發票保留3個月以上,以利日後查詢使用。
    1. 保固期內維修送還,如有問題請於7日之內聯繫客服人員並寄還維修品,若超過保固期將依保固外收取費用
    2. 保固期內送修維修品,公司秉持誠信原則將於收件後7個工作日維修完畢送還,維修期間時間恕不延長保固期。
    3. 本公司保有增刪、修改、解釋收費標準之權利,並於本公司之網頁上公告後生效。
  • 電容未損壞而使用者要求更換者;費用另計。
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  • 保固期限
產品類別 目前保固期間 附註
Motherboard
主機板
自2009/1/1開始
保固2年/保修1年
其它保固期限產品清單
VGA
顯示卡
自2009/1/1開始
保固2年/保修1年
其它保固期限產品清單
DRAM
記憶體模組
保固2年 / 保修1年 不包含美光產品 
【保固期限辨識】
※如有客戶自行撕換原廠保固序號貼紙或無序號標籤貼紙之產品,敝公司即取消產品之保固權益且不予提供維修服務
出廠序號判斷保固年限


※若要辨認主機板型號(Model Name)※
您可於主機板上找到類似下列範例之貼紙或印刷字樣


※若要辨認顯示卡型號(Model Name)※
您可於顯示卡上找到類似下列範例之貼紙

※若要辨認序號(Model Name)※
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  • 保固例外情況

保固除外條款:(產品在保固期限內,如有下述情形,則不在保固範圍內)

  • 本公司保固識別標籤撕毀或無法辨識。
  • 天災、水災、火災、地震或不可抗拒之外力(如鼠禍蟲害…) 或人為損壞害者。
    註:人為因素之損壞不在免費保固範圍內
  • 自行拆裝、任意變更規格或非本公司原廠之配件所引起之故障與損壞。
    (例:未按使用手冊或說明書規定使用或操作不當,如:電壓誤用(110V產品誤插220V或其它高壓)。
  • 自行檢修改裝或送至非本公司授權之維修商維修所造成之損壞。
  • 線路受潮或浸水導致電子零件嚴重氧化與鏽蝕。
  • 因軟體安裝及設定所造成之使用問題與故障 (例:電腦病毒所造成之問題及故障)。
  • 其他不正常使用。

 

A. 主機板部份
DIMM燒燬


中央處理器(CPU) SOCKET座腳針歪


零件撞損


斷線


PCB撞損




B. 顯示卡部份
SMT撞件


SMT氧化


IC燒燬


PCB撞損


金手指燒燬


人為液體氧化

 
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